The incumbent works closely with Operations Leadership in the technical training of production Technicians, Development and Quality leadership in the training of laboratory and related staff. Corporate skills training such as Management and Leadership training and development also fall within the scope of this role.

The incumbent is a trusted resource in the workplace to which managers and employees alike can turn for reliable and professional support.

ORGANIZATION STRUCTURE

The Training Manager reports directly to the Director of Operations and Pharmaceutical Technologies.

Reporting to the Technical Training Manager is a full-time Technical Training Leader, whose primary focus is on the training for production floor equipment operator/technicians.

RESPONSIBILITIES

1.     Assess, source and coordinate internal and external training programs and practices to deliver effective qualification of production Technicians. Understand technical training requirements and internal resources available to deliver such training. Source external training where necessary.  Collaborate with Operations Management in the assessment of training needs and methods of delivery.  Deliver Train-the-Trainer and other classroom instruction where expertise and qualification(s) allow.

2.     Own the design of the site’s ComplianceWire (CW) system for maintaining, tracking & reporting all employee training records, ensuring all training is current and complete within designated time limits.  Ensure that the system provides the required business outputs for all employees with cGMP roles:

·       An easy view of current cGMP role qualification status for managers and CW administrators

·       On-the-job performance measures

·       Effective roll-out of assignments for new hires, with reasonable alignment of equipment-related assignments with hands-on training on the equipment

·       Relative ease of administration for CW administrators

3.     Support professional technical training in non-production areas such as laboratories and the Quality organization. Collaborate with business leaders in these functional areas to assess training needs and source appropriate external training resources.

4.     Access and deliver more general employee training programs inclusive of corporate citizenship expectations, such as Diversity Awareness, anti-Harassment requirements, HR Policy adherence, etc.

5.     Effectively monitor and report appropriate measurement metrics regarding training program delivery, effectiveness and results.

QUALIFICATIONS

• 10+ years of direct manufacturing experience, with exposure to technical training requirements
• Bachelors degree or equivalent work experiences
• Must be able to independently organize and prioritize work, which is key as deadlines are often tight and hours of work are flexible.
• Ability to communicate effectively both orally and in writing and in a confident, professional manner.
• Ability to assimilate training material and personally deliver to an audience
• Demonstrated competence in Word, Excel, Outlook or equivalent
• Ability to work effectively with all others throughout organization, regardless of position or level

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